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Online bookingBooking widgetLet customers book from your own site.Customer portalCustomers reschedule or cancel themselves.Widget stylingIn your salon's style.Custom fields in the widgetAsk exactly what you need.
CustomersCustomer import and exportBring your customer database with you.Customer groupsGroup for targeted messages.
OperationsService-staff linkingLink services to the people who perform them.Recurring appointmentsRegular rhythms in one go.Group bookingsBook for 2 to 10 people at once.WaitlistFill freed-up slots.Multiple locationsLocations from one account.
MarketingBirthday emailsAutomatically on the right day.Gift vouchersSell online, redeem in the salon.Promotions and discount codesPromotions with a code.Google reviewsAsk for reviews at the right moment.NewslettersEmail in your own style.Win-back campaignsReach clients who've stayed away for a long time.Referral programmeCustomers bring friends along.
CommunicationAppointment remindersConfirmation and reminder.Email templatesStandard texts in your style.
FinanceOnline paymentsDeposit via iDEAL when booking.Admin and invoicingReceipt ready at checkout.Accounting exportRevenue to your accounts.
InsightsInsights and reportsRevenue and growth per staff member.Desqie, your AI help chatInstant answers in the dashboard.
PricingBlogHelp centreAbout usContact
Free trialLog in
Online booking Booking widgetLet customers book from your own site. Customer portalCustomers reschedule or cancel themselves. Widget stylingIn your salon's style. Custom fields in the widgetAsk exactly what you need.
Customers Customer import and exportBring your customer database with you. Customer groupsGroup for targeted messages.
Operations Service-staff linkingLink services to the people who perform them. Recurring appointmentsRegular rhythms in one go. Group bookingsBook for 2 to 10 people at once. WaitlistFill freed-up slots. Multiple locationsLocations from one account.
Marketing Birthday emailsAutomatically on the right day. Gift vouchersSell online, redeem in the salon. Promotions and discount codesPromotions with a code. Google reviewsAsk for reviews at the right moment. NewslettersEmail in your own style. Win-back campaignsReach clients who've stayed away for a long time. Referral programmeCustomers bring friends along.
Communication Appointment remindersConfirmation and reminder. Email templatesStandard texts in your style.
Finance Online paymentsDeposit via iDEAL when booking. Admin and invoicingReceipt ready at checkout. Accounting exportRevenue to your accounts.
Insights Insights and reportsRevenue and growth per staff member. Desqie, your AI help chatInstant answers in the dashboard.
Help centre/Payments

Refunding a deposit

You refund a deposit in your Mollie dashboard. Then adjust the appointment amount in Salondesq so your admin is correct.

Refunding in Mollie

1

Log in to your Mollie dashboard and find the customer's payment.

2

Choose refund, and select the full amount or part of it.

3

Mollie refunds the amount to the account the customer paid with.

Adjusting the amount in Salondesq

Has the appointment already been checked out? Then adjust the amount in the appointment.

1

Open the appointment in your calendar.

2

In the ⋯ menu, choose Adjust amount.

3

Enter the new price. The old receipt is cancelled and a new receipt replaces it.

Customer didn't show up?

If you mark an appointment as No-show, the receipt is cancelled. If a deposit was paid, you keep it and a receipt is created for it.

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Other help articles

Connect MollieEnable deposits through your Mollie account.Read more →When do I get paid out?How and when the money reaches your account.Read more →

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